Domestic – Australia Delivery & Shipping Information

Free standard delivery for order over $150.00 per Transaction

Celestial Energies delivers within Australia using Australia Post delivery services. Goods will be delivered on business days only. We do not offer deliveries on weekend or public holidays.

All prices displayed on our website are in Australian Dollars (AUD$) and will be charged in Australian Dollars at the checkout.

Postage Costs & Delivery Times

Australian Standard Delivery          AUD$9.95       *3-7 Business Days

Australian standard delivery postage and handling charges are a flat rate of AUD$9.95 for all orders under AUD$150 per transaction.

For orders of AUD$150 or more per transaction, we offer free standard delivery Australia wide.

Delivery may be delayed during sale or promotional periods.

If there is a problem with your order or you would like further information regarding our postage and deliveries, please email us at info@celestialenergies.com.au

For further information regarding Australia Post terms and conditions please refer to the Australian Post website: www.auspost.com.au

International Delivery & Shipping Information

Celestial Energies (ABN: 45 644 727 401) offers international shipping worldwide for products on this website.

Shipping

Celestial Energies currently offers shipping worldwide for products purchased from Celestial Energies website. We reserve the right to amend this from time to time.

Prices

All prices shown on Celestial Energies website are in Australian dollars (AUD$) and all international orders are charged in Australian Dollars (AUD$).

The total amount that you will see on your bank statement will be charged at the exchange rate determined by your bank or financial institution at the time of transaction.  The exchange rate is determined by international credit card providers or banks, who may add an additional processing or administration charge.  The international credit card holder is liable for this.

Any additional charges that are incurred for local taxes, customs and/or duties incurred once the product reaches your country are not included in the price shown at the checkout section of this website and are the responsibility of the person taking delivery of the product.

Customs, Duties and Import Taxes

Customs policies vary widely from country to country.  For information about customs policies that apply in your country please contact your local customs office.  Any additional charges for customs clearance, import duties or local taxes are to be borne by the customer.  We do not take any responsibility for these charges and have no control over what they may be.  Please note we are unable to reimburse any costs incurred in relation to those matters and do not accept any responsibility for delays as a result, regardless of the circumstances.

Various websites have been set up to assist with calculating import duties and local taxes, such as www.dutycalculator.com.  Please note that these are Third Party Websites and we cannot make any guarantees about the accuracy of the calculators on those websites.  Celestial Energies does not control, endorse, sponsor or approve any Third Party Websites or their content and does not provide any warranty or take any responsibility whatsoever for any aspect of Third Party Websites or their content.

Delivery Charges

International shipping to the countries listed above is free for orders over AUD $300 and is a flat rate of AUD$30.00 for orders up to AUD $300.

Delivery Method

We use Standard International satchels through Australia Post to ship products purchased from this website.  For further information about delivery to your location, please visit the Australia Post website.

We will send you an email confirmation once your product has been dispatched and collected by Australia Post’s Express Courier International service.

For information about tracking your shipment and any requirements that may apply for you to take delivery of your shipment please visit the Australia Post International website and contact your local postal service.

If you have any difficulties with receiving your delivery please email us at info@celestialenergies.com.au

Delivery Times

You should allow up to 10 business days for your purchase to arrive once your product has been dispatched from Celestial Energies.  Products are usually dispatched within 1-2 business days of the order being placed on this website. Please note that these times are provided as a guide only and it could take longer during sale, peak or holiday periods.  As we are utilising the services of a third party (Australia Post) to deliver our products we have no control over delivery times and international shipments can be subject to various delays that are outside of our control (such as carrier or shipping delays, weather, customs etc).

Product Limitations

Products purchased from Celestial Energies website are shipped from Australia.  Any manufacturer’s warranty, or rights under a manufacturer’s warranty, may not apply in the destination country.  Any information supplied with products purchased from this website, including packaging, manuals, instructions, safety warnings or other information in connection with the product may not be in the language of the destination country.  Products supplied from this website may not meet any or all requirements, or be compatible with requirements, of the destination country.  It is the recipient’s responsibility to determine if they can be lawfully imported into the destination country and meet any requirements of the destination country.

Restrictions

Celestial Energies offers delivery within Australia and worldwide. Due to size and custom restrictions some items available for sale in Australia are not available for international shipment.

Due to State, Territories and National legislation some items cannot be transported through our delivery provider. This includes (but not limited to) perfume.

Packages do not ship from our Distribution Centre on the following holidays:

New Year’s Eve

New Year’s Day

Australia Day

Good Friday

Easter Monday

ANZAC Day

Queen’s Birthday

Labour Day

Melbourne Cup Day

Christmas Day

Boxing Day

Boxing Day Holiday